If you’ve stumbled across this page, then please let us express our apologies for any inconvenience we may have caused you. The process we have implemented will ensure that your complaint is handled urgently and, in most cases, within minutes
Our whole organisation revolves around providing you with a service which is beyond awesome. We want to constantly interact with you, offering you advice, consultation and a simpler process so that you can always make an informed buying decision. This results in a very low number of complaints, returns or exchanges. However, mistakes are bound to happen - after all, we’re only human. Due to the nature of the services we offer, that being custom made products, different situations require different actions; some may need an urgent reprint and others a partial refund, discounts or varying types of compensation or resolution.
Before filling the form, make sure you’ve read carefully our Terms & Conditions. Once you’ve done so, let us know all about your concern in the details section below and attach some pictures (if possible) of the products in question. We guarantee we’ll review your case carefully, but please keep in mind that there are many factors that influence and go into a single Printsome order. Nevertheless, one of our advisers will contact you shortly.
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